Direct marketing consultant Dick Benson is attributed with saying that you should do only what you do best in-house, and outsource the rest. There is certainly valuable insight in this remark, but it masks the complexities of outsourcing. Whether outsourcing IT, manufacturing, a help desk, or payroll processing; whether outsourcing to a firm down the street, across the globe, or in the “cloud;” finding the right partner and structuring an agreement that meets an enterprise’s objectives six months from now includes a wealth of issues.
Service providers know the issues; they do this all day long. Service seekers are frequently unaware of what they don’t know and have yet to consider. Too often they find themselves surprised and disappointed that something they took for granted is not included in the service they signed up for. To be successful, it is helpful for them to have a guide who understands the lay of the land: to help them ask the right questions — of themselves and of their prospective providers.
Rocky Mountain Technical Marketing, Inc. (RMTM) provides strategic sourcing support across a wide range of services including:
- IT and Security Outsourcing
- Cloud Sourcing (public, private, hybrid)
- Customized Business Process Outsourcing.
RMTM strategic sourcing services include the following:
Provide clients a framework for determining the best mix of sourcing strategies (insourcing/outsourcing) to meet business objectives
Assist in determining vendors to be targeted to provide desired services
Technical Requirements Elicitation
Use proven processes to elicit all critical requirements
Provide clear documentation of requirements to support an RFP
Terms and Conditions Specification
Ensure non-technical requirements (e.g., performance guaranties, data ownership, regulatory compliance, and manageability) are incorporated into an RFP and eventual contract.
Develop evaluation criteria
Craft scoring system